In any working environment, there will be a time when conflict arises and how you manage this situation will determine the future success of the team. Through this course, you will learn how to manage, counter and successfully deal with a conflict situation ensuring a positive conclusion. This module is aimed at anyone who has not received any formal tuition in how to handle difficult people and scenarios or those in need of a refresher in how to diffuse and manage potential conflict

The course covers four lessons

• Identify the causes of conflict
• Explain conflict strategies
• State how to utilise different approaches
• Demonstrate confidence in dealing with conflict scenarios